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Temporary Hotel Closure Advisory
We are temporarily closing the following Go Hotels and Summit Hotels properties to support the government's safety measures against COVID-19.
Go Hotels Team
Thursday, March 19, 2020 - 18:31

LAST UPDATED: March 19, 2020, 6:22 PM

We are temporarily closing the following Go Hotels and Summit Hotels and Resorts properties in support of the government’s directive on enhanced community quarantine.

Below is the full list and the corresponding closure dates for your reference: 

March 17, 2020

  • Go Hotels Dumaguete
  • Summit Ridge Tagaytay
  • Summit Hotel Greenhills

March 18, 2020

  • Go Hotels Mandaluyong
  • Go Hotels Ortigas Center
  • Go Hotels Otis-Manila
  • Go Hotels Puerto Princesa
  • Summit Hotel Magnolia

March 19, 2020

  • Go Hotels Bacolod
  • Go Hotels Butuan
  • Go Hotels Iligan
  • Go Hotels Iloilo
  • Go Hotels Lanang-Davao
  • Go Hotels North Edsa - Quezon City
  • Go Hotels Timog - Quezon City
  • Go Hotels Ermita - Manila

March 20, 2020

  • Summit Circle Cebu

March 21, 2020

  • Summit Hotel Tacloban

March 24, 2020

  • Summit Galleria Cebu

FAQs:

1. DO YOU ALLOW CANCELLATIONS OR ANY BOOKING AMENDMENTS? For all Go Hotels and Summit Hotels and Resorts direct bookings (via website, call, walk-in) for stays in March and April, we will allow changes or cancellation without a charge up to 24 hours prior to arrival as long as change or cancellation is made before a guest’s scheduled arrival date.

2. IS MY RESERVATION REBOOKABLE? Any advance purchase reservation with pre-paid rates from March 15 to April 30, 2020, may be rebooked for use until December 2020, at no charge.

3. HOW DO WE MODIFY GROUP BOOKINGS? Group bookings during March and April have the option to be rebooked any time for use until December 2020.

4. I BOOKED THRU AN OTA, HOW DO I AMEND MY RESERVATIONS? For bookings made with an online travel booking site like Agoda, Expedia or Booking.com, please contact the booking portal directly, especially if you booked with a credit card.


For any booking inquiries and concerns, our Customer CARE Team can be reached from Monday to Friday, from 8 am to 8 pm, at:

Please bookmark this page which we’ll keep updating as the situation evolves and as more answers become available. We're here to help. Thanks for working together with us to protect the safety and well-being of our community.

Keep refreshing this page to be updated with the latest advisories from Robinsons Hotels and Resorts.

Keep safe, everyone!