Frequently Asked Questions
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Hotel

Yes, fees may apply and is subject to availability.

gohotels.ph has free Wi-Fi access in all rooms and areas within the hotel.

Daily make-up room service is provided free of charge for guests staying more than one night. Just ensure the “Do Not Disturb” sign is removed.

Yes but only for in-house guests and those with future confirmed bookings.

Booking

  • Select your preferred Go Hotel property, Check-in Date, Check-out Date and number of rooms.

  • You may select up to maximum 10 rooms. Make sure to select the number of persons you want on each room. Then click on the “Check Rates & Availability” button.

  • Select your preferred room type and package.

  • You may fill in the specific number of rooms per room type.

  • Once you're done selecting the numbers of your room(s), you will be directed to the next step; entering of Guest Details and Mode of Payment. Your booking summary will also be on this page.

  • After entering the information needed, please make sure to read the Terms and Conditions. Once done and agreed, kindly tick the tick box and click on “Book Now’ button.

  • An electronic confirmation voucher will be sent to your email. In case you haven’t received any email on your inbox, kindly check your junk/spam folder.

Yes, you can. Just key in the Guest Name (First Name and Last Name/Surname) when booking a room. Passport number for foreign guests, and any valid ID for Filipino locals, is required to be presented upon check-in.

A Confirmation Number or an Electronic Receipt will be provided after every successful booking. A copy of your booking reference will be sent to your nominated email address. Kindly check your spam/junk folder if you haven’t received an email in your inbox.

Yes, bookings can be amended. Confirmation of amendment/s is subject to hotel availability and confirmation. Changes in booking details refer to name, date, number of rooms, number of nights, add-ons but subject to availability. For any changes, please call Happy To Care Hotline; +632 8397-0111, 0917 888 7788 or 0997 888 7788 or you can send an email to reservations@gohotels.ph.

Only one name is required per room. The person whose name appears in the booking confirmation must be the same person checking-in. Passport (for foreign guests), and any valid ID for local guests, both of which should correspond to the document used when booking, should be presented upon check-in.

For hotels in GCQ (General Community Quarantine) areas, twin sharing may only be allowed if guests are immediate family and living from the same household. Proof of residency shall be presented upon check-in.

We advise you to print out your Electronic Receipt for a smooth check in at the reception area. Otherwise, just present a valid identification and confirm your booking details at the front desk.

You can pay for your room online using a credit card. If you do not have a credit card, you also have the option to settle charges via bank deposit at any Robinsons Bank or BDO branch. Walk-in guests may pay over-the-counter at the Front Desk through cash or credit card. E-Wallets are also accepted (WeChat, AliPay, GCash, Grab Pay) in select properties.

Yes, you can. The guest needs to present a letter of authorization, a copy of the credit card used in the booking (front side only), and a copy of the valid ID of the cardholder.

All payments must be made in Philippine Peso (PHP). Currency conversion and its fluctuations will be based on current over-the-counter bank rates.

You need to book for at least one (1) night.

You can book ten (10) rooms at a time. If you wish to book more than ten (10) rooms, you will be required to log in again to book for your 11th room.

Booking for more than 10 rooms is considered a corporate group booking.

You may get in touch with our Happy To Care Hotline by calling 0917 888 7788 or 0997 888 7788 or send an email at reservations@gohotels.ph.

Yes, you can cancel your booking up to 48 hours before 2:00 PM of your scheduled check-in date. During peak periods or high-demand dates, the hotel may impose an earlier cancellation schedule. Failure to cancel the booking on the scheduled cancellation date will be subject to a cancellation fee.

Yes, you can change the name of the guest that is reflected in the reference print-out of your reservation or transfer your booking to another person by sending an authorization letter and copy of a valid ID prior to the arrival date.

Depending on the terms and conditions of the room rate and/or package availed, gohotels.ph may cancel the reservation subject to hotel confirmation.

A request must be submitted to reservations@gohotels.ph to facilitate its review and approval.

Depending on the terms and conditions of the room rate and/or package availed, gohotels.ph may refund subject to hotel confirmation. Not applicable for vouchers and meal plans sold online

A request letter to refund must be submitted to reservations@gohotels.ph to facilitate its review and approval.

Rooms

Each room is fully air-conditioned and equipped with a 32″LED TV with cable, option of two (2) single beds or one (1) double bed, full vanity mirror, two (2) pillows, duvet, intercom, in-room safe, bath towel, hot and cold shower, single-use soap and shampoo, and toilet paper

Yes, rooms come with a one-time use of shampoo with conditioner and soap. Should you require more toiletries, kits are available at the hotel lobby for a fee.

No, the hotel does not have extra beds.

Majority of our rooms have windows. You may request for a room with a window but this is subject to room availability.

No, there are no cabinets but an open wardrobe is available in the rooms

No. gohotels.ph is a smoke-free hotel. Smoking is not allowed within the hotel premises. A Php 10,000 smoking penalty applies.

Yes, you are allowed to entertain guests inside the room up to 10:00 PM only but you cannot hold group parties as this will create noise and disturb the other guests.

During GCQ/MGCQ, visitors are strictly not allowed in the guest rooms and common areas.

No, children below eighteen (18) years should be accompanied by an adult while staying in the hotel.

gohotels.ph website rates are dynamic They vary depending on the booking, timing, season, and demand. Confirmation is subject to room availability.

We encourage you to book early to avail of the lowest possible rate.

No, meals will be charged separately. You will be charged for every set meal on top of the price once you tick the breakfast box.

Reselling of rooms is strictly not allowed and will not be honored.

Check In & Check Out

No, there is no need to make a security deposit upon check-in. However, you are encouraged to return your keycard to the Front Desk for the use of the next guest.

The standard check-in time is 14:00 hours while the check-out time is 12:00 hours. You may request for early check-in of 10 AM or late check-out until 2 PM but is subject to room availability. Additional room charges may be imposed for check-in and check-out earlier or later than stated.

Room transfers/changes are free but subject to room availability.

Should you be unable to return the keycard, or wish to keep it as a souvenir, there will be a PHP 100.00 charge.

To avail of senior citizen’s discount or persons with disability discount, the qualified guest shall be personally present during check-in and shall present their Senior Citizen’s or PWD ID. The senior citizen’s discount and the persons with disability discount shall only be available for payments made at the property.

CSAT